I joined the Knowledge Base initiative at Etsy in August 2020 in order to help the team improve the quality of raw data that we collect from sellers who are listing items on Etsy — an experience that we internally refer to as “the listing process.” The first order of business for me and my PM was to conduct qualitative research on this complex experience with our users to understand where their biggest pain points were…
Read MoreHosting Etsy's first design conference
I was nominated to host Etsy’s first ever internal design conference, “Etsy by Design” in December 2020. Leading up to the day of the conference, I worked with our external speakers, internal Product Design leadership team, and event coordinators to define the theme and tone of the conference in order to provoke thought, nurture our team’s growth, and elevate the quality of our work at Etsy.
Read MoreA meta-analysis of how changes in content height impact key metrics
In 2020 I noticed a trend where anecdotal observations were starting to be treated as product and design truisms without definitive evidence. After discussing this concerning trend with the Product Design Directors and our Head of Product Design, we decided to address this with a series of a meta-analyses carried out by product designers.
Read MoreImproving Product + ML collaboration
In 2019, I was the first designer at Etsy to work on our Recommendations team, which had historically been Engineering-only. I observed a great deal of miscommunication, misaligned goals, and lack of shared language and understanding between our ML teams and our Product teams, so I set out to bridge this gap.
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